Customer Service

Online Banking FAQ

How does Online Banking work?

To learn how Online Banking works, click here.

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How do I sign up for Online Banking?

You can sign up for Online Banking approximately three business days after your account is funded. You'll need to provide your Discover Bank Money Market or CD account number (only one account number is required even if you have multiple accounts). Your signature card may also be required. Verification of customer identity is also needed in which you will be asked to provide your name, address, social security number etc. It takes less than 5 minutes to register.

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What are the guidelines for creating my User ID for Online Banking?

Choose a User ID that's easy to remember. Your must be 8–20 letters characters long and consist of both letters and numbers. It is case sensitive and may not contain spaces. It's a good idea to avoid dictionary words, family or pet names, your birthday, your anniversary or your social security number.

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Are there any rules for selecting a new password?

Your password must be 6–32 characters long and can contain any combination of letters and numbers (no "special" characters or spaces). As an added security measure, your User ID and password cannot be the same.

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I just opened my account; why can't I sign up for Online Banking?

If you did not open an account online, your account won't be viewable until we receive your signature card. You can sign up for Online Banking approximately three business days after your account is funded. If you continue to experience difficulties, please contact Online Banking Technical Support at 1-877-409-0274.

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My account is jointly owned; can we both sign up for Online Banking?

Yes, all account owners can sign up for Online Banking. Each owner must sign up individually.

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I have more than one account with Discover Bank. Can I access all of my accounts with Online Banking?

Yes, once you sign up for Online Banking you can access all of your Discover Bank accounts online. You only need to provide one of your account numbers in order to sign up.

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When I try to log in to Online Banking I receive this error message: "You have entered an invalid User ID or Password. Please try again." What should I do?

This error message indicates that the User ID or password you entered does not match the User ID and password recorded by our system. If you know your Username, you can reset your password by clicking Forgot Password.

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I forgot my password for Online Banking; what should I do?

If you know your User ID, you can reset your password by clicking Forgot Password. You will be guided through the steps for resetting your password.

If you do not know your User ID, you can retrieve it 24/7 by calling Online Banking Technical Support at 1-877-409-0274.

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How many months of account activity can I view online?

You can view up to six months of activity online for your Discover Bank Money Market Accounts and CDs.

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How do I export my financial information into financial software?

Once you log in to Online Banking, you will be able to select the Download button and import your account activity into financial software such as Microsoft® Money or Quicken®

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Which browsers are recommended for accessing Online Banking?

We recommend that you use one of the following browsers.

  • Windows: Internet Explorer 7+, Firefox 3.0+
  • Macintosh: Safari 4+, Firefox 3.0+

If your question is still not answered here, call 1-877-409-0274 for Online Banking Technical Support.

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How do I export my financial information to Microsoft Money or Quicken®?

Log in to DiscoverBank.com and select an account. From the "Export To" drop-down menu, select "Money" or "Quicken" and click "export data." More detailed information on exporting data can be found under the "Help" menu once you've logged into Online Banking.

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